A change to how people in the Black Country and West Birmingham access urgent care

For people living in the Black Country and West Birmingham, how urgent care is accessed is changing.  In line with a phased national roll-out of a new NHS 111 system, the area is now preparing to implement that change – which is likely to impact significantly (and positively) on those who use hospital emergency departments, as well as those who work within them.

The change requires people to call NHS 111 before attending an Emergency Department (ED). The national programme aims to ensure that patients get the right urgent care in the most appropriate place – whilst simultaneously reducing the risk of them acquiring COVID-19 or a hospital infection. Based on ‘talk before you walk’ principles, the programme will use NHS 111 to reduce unnecessary attendances at Emergency Department.

Instead of attending an Emergency Department unannounced, patients will use NHS 111 online or by phone to book an appointment with a service that best fits their need.

Dr Ian Sykes, Clinical Chair Sandwell and West Birmingham CCG, will talk about these proposed changes at a public meeting, to be held virtually via Zoom on 17th December 2020, 10.30 am to 12 noon. There will be an opportunity to ask questions. There will also be a Healthwatch Sandwell update.

To book for the event, please email Ian.McGarry@healthwatchsandwell.co.uk or phone 07885 214392, leaving your name and address.

Attendees will be notified of the joining instructions nearer the meeting.