NCVO Session: How to Handle Volunteer Concerns and Complaints

by Libby Mahoney

Managing concerns and complaints from volunteers is essential for maintaining trust, safeguarding wellbeing and strengthening your volunteer involvement. In this session, NCVO will look at how to create a safe environment where volunteers feel confident to raise concerns, and how to respond appropriately when they do.

You will learn practical advice on setting up proportionate procedures and ensuring your processes reflect your organisation’s values. You’ll also hear how other organisations have successfully handled volunteer complaints to improve practice and culture. This session is suited to volunteer managers and anyone responsible for volunteer engagement and safeguarding.

The webinar will take place on Tuesday 23 September 2025, from 10:30 to 12:00, and is free to attend.

NAVCA will be joined by expert speakers: Victoria Dickinson, NCVO Associate; Catherine Haines, Resolutions Manager at The Ramblers; and Steve Naylor, CEO of Bucks Vision. They’ll share their insights and experience to help you:

create a supportive environment where volunteers feel confident raising concerns
establish clear, values-led processes for handling complaints
respond effectively to issues as they arise

You can find out more and register here.