SCVO is committed to giving the best possible service to our members, local partners and stakeholders, and all who we are engaged with.

Consequently, SCVO undertakes periodic external assessments against established quality standards to ensure we can both continuously improve our services as well as measure the progress we are making.

Local Infrastructure Quality Accreditation (LIQA)

SCVO has been awarded the LIQA; a prestigious award from NAVCA, the national membership body for Voluntary and Community Sector local infrastructure organisations.

The Accreditation is awarded following a rigorous independent assessment process, and demonstrates the good quality support and development services that SCVO offers to voluntary organisations and community groups in Sandwell. It looks at four key aspects of SCVO’s work: How it strengthens, encourages and influences community action; how it builds partnerships and networks; how it provides practical support to people and organisations, and how well it encourages and nurtures volunteering.

NAVCA’s Chief Executive Officer, Maddy Desforges, says, “We’re delighted SCVO has achieved the LIQA. We know that local voluntary and community work thrives when it can access the right support. Achieving the LIQA means local charities, community groups and those who want get involved in volunteering can be assured the services they access will be effective and high quality”.


SCVO is always interested in seeking feedback from its clients as to the quality and relevance of the services it offers and provides. All feedback, both positive and negative, enables SCVO to review its working practices, plan for the future and shape support to be timely, appropriate and effective.

If you wish to make a comment, complaint or give a compliment, please click here for more details.

Annual Reports