Black Country Click Start, run by Citizen Advice Sandwell, helps people who are out of work to develop their digital skills and improve financial inclusion. The project tailors its delivery to the needs of the client and provides support for a variety of tasks, including:
Setting up, accessing, and sending emails.
Increasing skills and confidence when using the internet, including how to stay safe online.
Managing their Universal Credit account.
Searching for jobs and volunteer opportunities online.
Using price comparison sites to save money on goods and services.
Keeping in touch with friends and family through use of social media, video chat, and voice calls.
Digital Money Coaches work throughout the Black Country to provide both group and one to one support.
The project is funded by the European Social Fund and The National Lottery Community Fund. In order to participate clients must be out of work, have the right to work in the UK and be able to provide evidence of this.
During the Coronavirus pandemic, a letter from an organisation confirming the right to work status and unemployment status, may also be accepted. If eligibility conditions are met but evidence cannot be provided, support may still be available.
For further information, or the possibility of referring clients for digital support please contact Josh Shingleton, the Project Manager for the Citizens Advice Sandwell Click Start team. Contact: mobile 07494 157 550 or