Carers Assistance Line

Carers Assistance Line

The Carers Assistance Line is relaunching as part for the Carers Trusts new project ‘Making Carers count’.

The Making Carers Count project, will support unpaid carers from community groups which, until now, have received little support for their caring roles. The reason so many of these unpaid carers have, up to now, encountered barriers to accessing support is because they are either LGBTQ+, from an ethnic minority community or young. male carers have also received relatively little support for their caring role.

The Making Carers Count programme will help provide the support that is urgently needed now for these under-represented carers. Many were also disproportionately impacted by some of the worst effects of the Covid-19 pandemic, including the need to remain housebound to shield those they care for and drastically reduced incomes, all with no identified support available to them.

The Carers Assistance Line is the only partnership with the Carers Trust within the Sandwell and Black Country area that will be part of the delivery of the new Making Carers Count project. This is thanks to the Carers Trust for approving funding to allow us to continue to support unpaid Carers within their role.

The Carers Assistance Line service is free to access and open to Carers of any age living in Sandwell & the Black country.

Our Carer Advisers provide a caring, listening ear and can support Carers in many practical ways. We aim to provide a service that will allow Carers to feel more supported and listened to and ensure they receive the help they desire.

  • Confidential, one-to-one support
  • Advice, information and guidance over the phone or face-to-face
  • Signposting to other specialist support services and/or groups provided by Crossroads and other organisations based within Sandwell
  • Help to reinstate previous/pre-COVID care arrangements or facilitate new arrangements
  • Advice on how to gain a Carers Assessment from the Local Authority
  • Wellbeing support, coaching/mentoring
  • Monthly tailored Support groups for carers in their Native Language’s
  • Signposting to our in-house trainer for Practical training to support carers with complex care within their own home
  • Access to Carers Trust Emergency Fund

You can refer into the Carers Assistance Line service on the Sandwell Crossroads website

  • fill out the PDF referral form and send it to –
  • fill out the online enquiry form or call us on 0121 803 6830

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Contact Us

Tel: 0121 525 1127

1st Floor, Landchard House
Victoria Street, West Bromwich
B70 8ER