Training Support and Resources

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Dementia and Black, Minority Ethnic Communities

The Race Equality Foundation with Faith Action and Friends, Families and Travellers, as member of the Health and Wellbeing Alliance, have been commissioned to help undertake a set of events on dementia and black and minority ethnic communities.

The aims of these event are to:
• raise awareness of dementia
• explore issues around risk reduction for dementia; and
• explore dementia support for black and minority ethnic communities,
These events are aimed at practitioners, individuals and organisations working on dementia. See here for more details about the overall project, see here.

The first three events are up on Eventbrite and are open for bookings:

London – 29th November
Leeds – 5th December
Birmingham – 11th December

A second set of events will take place in the new year in Rochdale, Bristol and Peterborough.  Please contact Samir Jeraj, Policy and Practice Officer, on 0207 428 1886 if you would like details.

No Job? Get Sorted!

Are you aged 16 – 19 and unemployed?  IMPACT training providers and Connexions Careers Advisers will be hosting Get Sorted from 1 pm – 4 pm at the Town Hall, High Street, West Bromwich, B70 8DY on Wednesday, 29 November 2017.

Advisers will be on hand to talk about employment, training, support, life skills, apprenticeships and employability.

Connexions also has a One Stop Shop every Monday and Wednesday, 11 am – 1 pm, at the Council House, Freeth Street, Oldbury B69 3DE.  Bright Futures can help with training, jobs and apprenticeships.

For more information, please call Connexions Sandwell on 0121 569 2955.

Steps to Work seeks Hubs in Sandwell and Dudley

Steps to Work is thrilled to have been successful in securing the sub- contract with Shaw Trust to deliver the Work and Health programme in Sandwell and Dudley. Steps to Work and Shaw Trust aim to join up services where possible. In order to do this, they are looking for partners who can assist them with the needs of customers by focussing on the integration of existing services and providing better accessibility for customers.

Customers will be referred from Job Centre Plus. Steps to Work will be dealing with the long term unemployed, people with disabilities, health conditions and those who qualify for early entry, such as ex-forces personnel and those who have additional vulnerabilities.

Steps to Work will be aiming to link all services to support their customers such as housing associations, the National Health Service, General Practitioners, Clinical Commissioning Groups, Community Mental Health Teams and Improving access to Psychological practices as well as the Voluntary Sector and employment support providers.

The success of the Work and Heath programme will depend on the strength of collaboration with partners. Steps to Work has built some great relationships in many areas of the Black Country through its Building Better Opportunities programme “BRIDGES”. It is keen to expand upon this for the Work and health Programme.

For Sandwell and Dudley areas (click here for specific wards) Steps to Work is also looking for co-locations and two main hubs from which they can deliver. Space will vary depending on the referrals received. However, as minimum 1-2 desks on each site at different times throughout the week is required.

The agreement could potentially be for 5 years. Steps to Work would like to review every 6-12 months.

If you have space which you feel may be suitable, please contact Rizwana Hussain, Work Programme Manager, on 01922 892060 or 07900583681. Email:



The GDPR…Some New Resources to Assist Your Journey

As we move ever-closer to May 2018 and the implementation of The General Data Protection Regulation (GDPR), new resources are regularly appearing that are designed to assist organisations in their preparation for ‘G-day’.

The most recent of these is the recording of a Webinar, delivered by NCVO on 18th October 2017 – you can watch it on YouTube here.

In fact, YouTube is an excellent repository of GDPR information and guidance – some short, some long, but all pretty informative…just search for GDPR and you’ll see what I mean!

As well as YouTube, the following organisations also provide some very useful support information:

Information Commissioner’s Office: – website information
ICO Blog:

And don’t forget, you can always ask us here at SCVO…although the information we provide is not intended as legal advice/counsel and is not represented as such.

Drop us a line to mailto:support@scvo.infoor ring 0121 525 1127.

LLoyds Digital Capacity Index

Last week the Lloyds UK 2017 ‘Business Digital Index’ report was published. Just in case you’re not sure what that it, the report measures the digital capability of 2,000 small businesses and charities across the UK, using a combination of actual online behaviour and survey analysis.

Fancy Guppy have read through the report and picked out five of the most interesting new findings about charities’ digital capabilities and attitudes and written them up into a blog, along with some thoughts on all those interesting findings: Five key findings from the UK Business Digital Index, and our suggestion that we need ‘conversations not lessons’.

One of the key findings of this year’s report is that more than half (52%) of charities don’t have basic digital skills (which are divided by different types of tasks, into five categories: communicating, creating, managing information, problem solving, and transacting). 48% of charities can do all five, meaning they do have basic digital skills. But, that doesn’t mean that the 52% that don’t have basic digital skills can’t do anything within those five categories, in fact

• Only 5% of charities have none of the five skills
• 7% have one skill
• 10% have two skills
• 10% have three, and
• 20% have four

So 20% (around 40,000 charities) are very close, only one skill away, from having basic digital skills. The report notes that if those charities were to gain that final skill, that would mean over two thirds (68%) of charities would have basic digital skills!

For more results from this year’s Business Digtal Index, you can read Fancy Guppy’s blog about the report here and access the full report here.

Source: Fancy Guppy

HR Legal Update: September/October 2017

We are pleased to bring you the September/October edition of HR Newsletter. In this issue worker status will be discussed: are you a self-employed contractor or paid worker? Part-time worker discrimination is highlighted and why part-time staff should be treated equally and with consistency as their full time colleagues, discrimination cases and more.

Read more

This HR update is provided by Higgs and Sons, Solicitors, working in partnership with SCVO to provide accessible legal advice and expertise to Sandwell’s voluntary and community sector.


How Can Charities Ensure They Make the Most of Their Online Presence?

Charities who aim to reach and engage with audiences online can now benefit from a new digital resource, which will actively support the creation of their user-centric and results-driven online presence.

Before proceeding with a detailed strategy that involves allocating time and financial resources to create an effective, customer-centric website design and build; it is necessary to have thorough understanding of a charity’s online users, combined with proper scoping.

User experience and digital agency DotLabel has just launched a free e-book that promises to do just that; empower decision makers with key insider information, previously unavailable, as well as actionable advice and top tips to consider when planning their new website.

Matt Oxley, DotLabel co-Founder and Director commented: “Information on how to get the most out of a website isn’t readily available. Budgeting for a website can often be educated guesswork, so this e-book aims to change that.

“We are very excited to be able to offer this handy resource which decision makers can consult and refer back to, when building or revamping their brand’s online presence. The aim is to use it as a guide, to help them raise key questions and highlight important aspects they need to consider. We have provided as much in-depth analysis as possible, of how each practical tip can lead to holistic online user experience; whilst saving money and time in the process.”

You can download the e-book here.

To read the full Digital Charity News click here.

General Data Protection Regulation hotline opened on 1 November

Smaller charities will be able to make use of a new telephone advice service about the General Data Protection Regulation, run by the Information Commissioner’s Office.

The regulator said today that the new service would be open to organisations that employ fewer than 250 people.

The regulator said in a statement that the advice service was one of a package of tools and resources available to organisations in preparation for the GDPR, stricter data rules that come into effect on 25 May next year.

The ICO said it would also simplify its document Preparing for the General Data Protection Regulation: 12 Steps to Take Now in response to calls from smaller organisations that they needed targeted information on how to prepare for the new rules.

The move comes after the Institute of Fundraising last month called on the government to provide a “GDPR hotline” to help charities prepare for the implementation of the new regulations.

A survey carried out by the IoF and released at the time showed that nearly half of charities felt they lacked the internal expertise needed to prepare for the introduction of the GDPR.

Elizabeth Denham, the Information Commissioner, said in a statement today that smaller organisations tended to be less well prepared on data protection than their larger counterparts.

From: Third Sector

New Report Helps Charities with End-Of-Year Fundraising

Blackbaud Europe has released a new report to assist charities with their end-of-year fundraising.

17.7% of all annual giving takes place in December, making it by far the biggest month of the year for fundraising, with June coming in second with just 10.6% of annual giving.

This is a trend that plays out across all non-profit sectors. From a December high of 14.7% for Medical Research organisations, through to a staggering 19.7% of all giving to schools taking place in December.

It’s clear that the end-of-year fundraising period is crucial to non-profits. So, it’s no surprise that more than half of all non-profits are planning their year-end giving campaigns by October.

But running a successful end-of-year campaign can be complicated. Creating a campaign that engages new or lapsed supporters and meets the expectations of existing donors can quickly create a complex web of messages.

Non-profits also need to make sure that campaigns meet the changing communication preferences of their supporters. For example, online giving to UK non-profits increased by 2.2% in the last 12 months alone. All online transactions, 17% are now made using a mobile device – up from 14% a year ago.

To help non-profits build effective year-end campaigns and achieve fundraising goals, leading charity-cloud software partner Blackbaud Europe has produced a six-step guide designed to give non-profits the tools to determine their messaging, write compelling asks for support, and build a multi-channel fundraising campaign that meets the needs of their supporters.

It helps non-profits to consider:
• Their organisational alignment around fundraising goals
• Data quality and personalising messages
• Engagement strategies and building a case for support
• Turning a case for support into a compelling ask
• Building a multi-channel campaign across print and digital
• Stewarding new donors and cultivating long-term support

Click here to read the End-of-Year Fundraising Toolkit online

Source: Charity Digital News

GDPR – Getting Your Organisation’s Data Cleaned Up

It’s not long until GDPR is in full motion, so getting your data in line is an essential measure for keeping on top of compliance. Making sure any data you acquire is organised and in-line with regulations is key. Unorganised data puts you at risk of wasting your charity’s money, gaining negative publicity, or even breaking the law.

Cleaning data habitually also makes life much easier when moving across to a new CRM system or performing a large-scale audit. With data consolidated, you can migrate information easily or adjust it accordingly with little complication.

Apply a unique ID to each record:
Applying individual ID’s helps you manage data effectively, especially when you need to track changes. This is commonly known as a unique reference number (URN). A good example would be the ‘record ID’ if you’re familiar with

A URN is similar to a URL in that it is only relevant to a specific page or data set, however a URN is easier to find; the individual only has to know the name of a resource to find it. This is beneficial if data needs to be accessed and tracked by more than one person in your organisation.

It’s important this URN remains the same once set so that you can follow the data from its initial creation date and easily find and edit it if necessary.

Capture, standardise and audit your data:
Outline which data you need from the start. This ways you can select what needs to be mandatory and what can be additional for donors or clients to input. This means you can be certain, for example, when you go to reach out to a donor that you have their name and email address to personalise their email.

Keeping standards the same across the board also keeps things cleaner – i.e. Road or Rd, Limited or Ltd. This improves data cleaning accuracy and minimises processing time. Having all entries as uniform as possible avoids the prospect of missing out on data simply because it was incorrectly recorded.

Performing data audits is also made much simpler (as you should frequently be doing). Carrying out audits prior to any large scale campaign is a great way to ensure compliance with GDPR by checking you have authorisation to contact everyone in a certain address book.

To read the full Charity Digital News Article click here.

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