The doors of Citizens Advice may be closed, but they are still here to help! Citizens Advice Sandwell’s Help to Claim team are currently supporting clients with their Universal Credit claims and enquiries via web chat and advice line.
During these difficult times, people need help more than ever and that’s why Citizens Advice have advisers working from home to assist with the increased demand. To contact the Help to Claim team, please call on 0800 144 8444 or use Help to Claim web chat by clicking on this link.
Generalist advisers are also on hand to answer other queries, including debt. You can contact them on 0300 330 9017. They are available on web chat by going to https://citizensadvicesandwell.org.uk/ and selecting ‘chat online to an adviser’.