Do You Know a ‘Patient in Waiting’?

Do You Know a ‘Patient in Waiting’?

Healthwatch Sandwell plan a new project launching January 2022 exploring the pathway experiences of “patients in waiting” for hospital treatment.

Healthwatch Sandwell (HWS) would like to listen to the experiences of patients in Sandwell who have been referred by their GP but are still waiting for hospital treatment.

They would like to work in collaboration with the Voluntary and Community Sector and other interested parties who engage with and support residents of Sandwell to ensure patient voices help inform and improve local health and care services.
The project will seek to understand the impact of the longer delays for hospital treatment (due to Covid-19) on patients’ health and wellbeing, and their experience of services while waiting for treatment. They would like to hear what is good, what is poor and what is needed to improve the experience of being a “patient in waiting”. They would like to identify what adjustments to services would help make the patient in waiting experience more positive and enable patients to be fully informed and prepared for their treatment journey.

HWS will be arrange conversations with individuals and groups by phone, email, face-to-face or virtually to suit participants. Virtual conversation events scheduled include:

Waiting for hospital treatment – “What health, care & support services are needed?” First event: 19th January 2022 1 pm – 2.30 pm

Planning for hospital treatment – “What does good preparation look like?”
First event: 2nd February 2022 1pm – 2.30 pm

If you would like to share your experience or be involved in the project please contact:
Sophie Shuttlewood – Projects and Partnerships Lead
Healthwatch Sandwell, Walker Grange, Central Avenue, Tipton, DY4 9RY
Mobile: 07732 683483 Email:

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