The charity sector is unique due to its delivery of social change rather than just monetary gain for an organisation and that places unique demands on its customer service.

On this course you will spend time learning how effective customer service is delivered in the charity sector, how modern customer service teams operate, and how individuals should behave when handling conversations with beneficiaries. It will also look at how to ask for feedback and then record performance to understand how effectively the team is operating.

Online courses take place via Zoom and include a one hour lunch break, as well as brief refreshment breaks.

To find out more about the course and book a place please click here