Sandwell and West Birmingham High Intensity User Service

Sandwell and West Birmingham High Intensity User Service

You are invited to an event to learn more about the new High Intensity User (HIU) Service that will be starting in Sandwell & West Birmingham delivered by British Red Cross.

The service is part of a national programme, led by NHS RightCare, that offers a robust way of reducing frequent user activity, primarily A&E attendance and non-elective admissions, but also other avoidable unscheduled care contacts. The programme was first launched in Blackpool by Rhian Monteith, who will be leading the event and explaining the benefits of it.

The day will be an opportunity to bring the system together to learn about High Intensity Users and how we can best work together to make the service a success. The event will include:

• The national context for the High Intensity User Programme
• Hearing from British Red Cross (as providers of the new HIU service), commissioners, statutory partners and the wider group on the current challenges and opportunities.
• Drawing out insights from existing HIU services; sharing case studies, techniques, results and lessons learned.
• Setting the vision for the new model: including expectations, KPIs, perceived benefits and barriers.
• Uncovering and discussing culture in the area; agreeing how best to embed the new model.

The event will take place as follows:

Date: Monday 4th November 2019 Timings: 9.30am to 4pm
Venue: YMCA
38 Carters Green West Bromwich B70 9LG.

Lunch will be provided.

There is no desire to duplicate existing good practice, there is only a desire to best support some of our must vulnerable residents to access the right support at the right time, and to improve their health and wellbeing.

Your support and attendance would be greatly valued. If you can’t attend in person, please consider sending a colleague.

Spaces are limited. Please let me know if you are able to attend please book a place at the session by emailing or


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