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4 Tips Everyone In Charity Retail Should Know

Charity retail is in the midst of a revolution. In a time where high street staples such as BHS and Austin Reed have disappeared from sight, it’s impossible to ignore that charities will be affected by this retail revolution too.

That’s why we’ve got some tips from Barry Moles, our Fundraising Fair speaker, from Skyline Business Services to help your charity shop thrive in these changing times.

1. Remember data is King
With increasing competition within the charity sector coupled with rising costs, it’s becoming more important to use data to make performance better. However, this is only true if you are collecting and using data correctly.

Data can be collected irrespective of the checkout system a charity uses. Yet, surprisingly many charity retailers (even those who have excellent modern epos systems) don’t capture the key data. So if you’re not already, start to think about these key data areas:

  • Profit and Loss statements (P&L)
  • Average ticket price by product category
  • Items sold by category
  • Product category sales
  • Space allocated by product category in every shop
  • Rag revenue by shop
  • Donations quantity by shop
  • Gift aid revenue performance by shop
  • Gift aid new donors by shop

2. Don’t let Gift Aid slip
For your charity, that extra 25p for every £1 spent can make a huge difference in the long-term. However, not all charity shops are seeing good results for Gift Aid. Often if a charity shop is under performing in this area, managers tend to blame it on reasons such as: ‘Most people around here don’t work’, ‘People don’t have time to Gift Aid because…’ or ‘We don’t have enough volunteers.’

Yet, it has been proven that the top performing shop managers on Gift Aid spend more time on the shop floor then those under performing shop managers. It is clear that management involvement, research and training all have a part to play here and shouldn’t be ignored.

3. Think about E-commerce
E-Commerce is growing fast, so any charity that has no e-commerce presence is losing access to a considerable and growing market.  Selling on E-Bay and Amazon should and can generate considerable revenue for all charity retail operations. However, the reality is that the clear majority of charity e-commerce operations are not generating the revenue expected and possible. Looking ahead, charity shops should plan with this in mind so they don’t miss out.

4.Training and development is vital
According to the Charity Retail Association 87% of charity retail staff receive product pricing training and 80% of charity retail staff receive training on spotting high value donations.

Most charities do a great job on the compulsory training including managing volunteers but don’t really offer the same high quality training for critically important commercial / technical training aspects of retail management.

Source: Directory of Social Change


Community Financial Engagement Worker for GM2LF

The Grace Mary to Lion Farm  Big Local project is looking for an enthusiastic and talented Community Financial Engagement Worker to provide community based financial capability, financial confidence and financial inclusion support as part of their Big Local community-based project.

Working with the GM2LF Big Local Partnership, the Worker will deliver financial capability services; with the ideal candidate being self-motivated, a good communicator, and someone who loves working in partnership with local agencies and residents.

The post will initially be for 2 years, ideally starting in September 2018. The 15-hour per week role will involve flexible working (including some evenings and weekends).

If you are interested in the post and would like to find out more, please visit: http://www.biglocalmillionshare.org/financial-engagement-worker/

The closing date for applications is 12 noon on Friday, 31st August 2018.


Big Lottery seeks Capital Projects Manager

Are you passionate about using your knowledge of construction to improve the places and spaces that matter to communities? If so, why not apply to become a capital projects manager with the Big Lottery Fund.

You will be supporting and mentoring funding teams on the whole life cycle of capital projects; from design, costing, procurement, project and contract management, to understanding risk and relevant statutory legislation.

Flexible location, London or Birmingham.

The closing date for applications is 5 June 2018.

To apply visit https://www.biglotteryfund.org.uk/jobs


Bright Futures

Looking for training, jobs or an apprenticeship?

Connexions Sandwell hosts Opportunity Provider, every Monday and Wednesday, 11 am – 1 pm in the One Stop Shop at the Council House in Oldbury.

Call Connexions on 0121 569 2955.

 


Free Travel and Tourism qualification

Funded by the Black Country Impact Programme, Well Training is delivering a Level 1 qualification for 16 – 29 year olds, not in education, employment or training, in travel and tourism.

This is a fantastic opportunity to get training by industry professionals from the leisure, hospitality and tourism sector. The intensive training is delivered in five days at venues across the Black Country, and includes:

• FREE ongoing one-to-one coaching and support.
• FREE lunch and refreshments on the training days
• Travel costs of up to £5 per day reimbursed
• FREE £10 Amazon voucher on completion of the training.

For further information about this programme, email enquiries@welltraining.co.uk.  Call 0121 667 9496, Mobile 07863 326027 or visit www.welltraining.co.uk


IAPT Wellbeing Hub Customer Service Administrator sought

Murray Hall Community Trust (MHCT) is a voluntary organisation and registered charity. Established in 1994, MHCT is one of the leading health and wellbeing charities in the Black Country and Birmingham and specifically Sandwell.

 

MHCT is currently seeking to recruit an:

IAPT Wellbeing Hub Customer Service Administrator
Scale 3 (£15,725 – £16,830)
37 hours per week (job share considered)

Contract – Initially until March 2019 with potential continuation funding

The Wellbeing Hub is a single point of referral into different primary care mental health services and wellbeing pathway. This includes: self-help material, group work and individual talking and listening services, which will improve confidence, wellbeing and emotional health. These services are available for anyone aged over 16 years living in Sandwell or registered with a Sandwell GP practice.

As an experienced Customer Service Administrator you will join an exceptionally busy and demanding service. You will support the IAPT Wellbeing Hub in fulfilling its role as a team offering an efficient and effective service to both professionals and members of the public.

Your main responsibilities will include receiving referrals by telephone, email or fax from either professional agencies or directly from service users. Processing all referrals and accurately entering data on to specific systems and capturing monitoring information, as well as undertaking customer satisfaction surveys.

The successful candidate will be proficient in all areas of Microsoft office and will have experience of professionally dealing with a large volume of calls, sometimes from distressed individuals, ideally within a Primary Mental Health setting. It is also imperative that you have excellent communication skills and can easily converse at all levels, whilst accurately noting referral details.

MHCT is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expect all staff and volunteers to share this commitment.

What’s in it for you?
As well as a competitive salary offered you will receive additional benefits:
• 28 Days annual leave + 8 days bank holiday (pro rata for part time employees)
• Flexible working
• Auto-enrolment into a workplace pension scheme
• 24/7 access to Employee Assistance Programme

How to apply
Via Murray Hall Community Trust’s website www.murrayhall.co.uk ‘About Us – Jobs’

For an informal discussion please contact Louise Perkins (Wellbeing Coordinator) on 0121 531 4710.

The closing date for applications is 5 pm on the 11 May 2018. Interviews will take place on 21 May 2018.


Heritage Lottery Fund seeks Grants Officer

The Heritage Lottery Fund invites applications for a Grants Office to assess, process and monitor grant applications from the West Midlands Region. On occasions this will include assessing applications from across the UK which will require the job holder to work closely and flexibly with other regional and country teams.

Contract: 12 Months Fixed Term Contract
Hours: Full Time 40 Hours
Location: Birmingham
Reporting to: Senior Grants Officer
HLF Grade: E
Salary: £22,365- £25,945 per annum
Ref: WM11042018.01

Click here to review the job description and to apply for this role. Please complete the application form demonstrating how you meet the Person Specification.

The closing date for online applications is 11 May 2018.  Interviews will be held in HLF’s Birmingham office on the 8 June 2018.

If you have not heard from the recruiting officer within two weeks of the closing date, please assume you have not been successful.


Wellbeing Hub Customer Service Administrator sought at Murray Hall

Murray Hall Community Trust (MHCT) is a voluntary organisation and registered charity. Established in 1994, it is one of the leading health and wellbeing charities in Sandwell, the Black Country and Birmingham.

Murray Hall invites applications for an:

IAPT Wellbeing Hub Customer Service Administrator
Scale 3 (£15,725 – £16,830)
18 hours per week
Contract – Maternity Cover potentially up to March 2019.

The Wellbeing Hub is a single point of referral into different primary care mental health services and wellbeing pathway which includes self-help material, group work and individual talking and listening services, which will improve confidence, wellbeing and emotional health. These services are available for anyone aged over 16 years living in Sandwell or registered with a Sandwell GP practice.

The Hub is looking to appoint an experienced Customer Service Administrator to join an exceptionally busy and demanding service. You will support the IAPT Wellbeing Hub in fulfilling its role as a team, offering an efficient and effective service to both professionals and members of the public.

Your main responsibility will involve receiving referrals by telephone, email or fax from either professional agencies or directly from service users, processing all referrals and accurately entering data on to specific systems and capturing monitoring information as well as undertaking customer satisfaction surveys.

The successful candidate will be proficient in all areas of Microsoft office and will have experience of dealing professionally  with a large volume of calls, sometimes from distressed individuals, ideally within a Primary Mental Health setting. It is also imperative that you have excellent communication skills and can easily converse at all levels, whilst accurately noting referral details.

MHCT is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment.

What’s in it for you?
As well as a competitive salary, you will receive additional benefits of:
28 Days annual leave + 8 days’ bank holiday (pro rata for part time employees)
Flexible working
Auto-enrolment into a workplace pension scheme
24/7 access to Employee Assistance Programme

To apply please submit a completed up to date CV with a supporting statement, evidencing how you meet the service specification criteria to wellbeinghub@nhs.net

The closing date for applications is Friday, 30 March. Interviews will take place on Wednesday, 11 April 2018.

For an informal discussion please contact Louise Perkins, Wellbeing Co-ordinator, on 0121 531 4710


Therapists/Counsellors and Clinical Supervisors required at Murray Hall

Murray Hall Community Trust (MHCT) is a voluntary organisation and registered charity.  Established in 1994, it is one of the leading health and wellbeing charities in the Sandwell, the Black Country and Birmingham.

Murray Hall is currently seeking to recruit:

Self Employed Creative Therapists/Counsellors
Salary: £25-£35 per hour (dependent on Project)

Clinical Supervisors
Salary: Negotiable

Family Therapists
Salary: £40-£45 per hour

Contract: subject to continuous funding.

Therapeutic Services offers creative and innovative therapy and counselling to Children and Young People (5 – 29 years of age) throughout the Black Country and Birmingham through 1:1 support, groups and workshops. There are various specialist projects working with issues such as self-harm, domestic violence, loss/separation, anxiety/depression/anger/self-esteem and confidence as well as family therapy.

As a committed, enthusiastic and creative therapist / counsellor, you will to work alongside Therapeutic Team in schools, colleges and other settings.

You must be qualified as a Creative Therapist (Play, Drama, Art, Music, Dance & Movement etc.), Family Therapist or Counsellor and be registered with a relevant body. You must also possess an up to date Disclosure and Barring Service check and £5 million insurance.

Murray Hall is also looking for experienced Clinical Supervisors who are qualified in either Creative Therapy or Counselling.

MHCT is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

If you would like an informal discussion regarding these opportunities before applying, please contact Kelly Freeman, Project Co-ordinator, on 01902 826306 or Kelly@murrayhall.co.uk

If you wish to apply for any of these positions please forward your CV and a supporting statement to Sharon.murphy@murrayhall.co.uk

The closing date for applications is Friday, 6 April 2018.


CEO position at CARES Sandwell

CARES, the Smethwick based charity which provides information and advice to carers and the people they care for within Sandwell, seeks to recruit a Chief Executive Officer.

The CEO’s working week is 37 hours per week (post will require some evening and weekend work)
Salary: APT + C Point 38 – £33,437 per annum paid monthly
2018 Pay Award Pending
Generous Terms & Conditions in accordance with CARES Employment Policies.

Main Duties and Responsibilities include:
To take overall responsibility for the management of the Carers Advice & Resource Establishment, Sandwell (CARES) and to ensure that, together with the Board of Trustees, CARES achieves its strategic aims and complies with all legal obligations as a charity.

To work with the team of staff and volunteers to improve the quality of life for unpaid carers and to ensure the delivery of a high quality, effective and efficient carer focussed service in the Sandwell area and its environs.

To hold the position of Company Secretary and, with the Board of Trustees, ensure that all legal compliance is met.

To provide the lead role in fundraising to include identifying and implementing appropriate funding and tendering for statutory contracts and grants to ensure the continuity and
development of services to carers. In conjunction with staff, to ensure appropriate reporting and data collection to comply with funders requirements and to liaise with statutory and other funders as necessary to further the work of CARES.

To work in partnership with Carers Trust Network Partners to deliver joint projects and initiatives and to be aware of and develop other opportunities for partnership working of benefit to carers and CARES.

To promote and maintain a public profile for CARES, representing carers and CARES in all appropriate forums and at partnership meetings.

For a Candidates Pack containing full details of duties and responsibilities, a detailed person specification and application form, contact:

Geoff Foster (Chief Executive Officer)
CARES
The Carers’ Centre
2 Bearwood Road
Smethwick
West Midlands
B66 4HH

Telephone: 0121 558 7003
cares.sandwell@btinternet.com

Please note CV’s will not be accepted.

The closing date for applications will be 12 noon on Friday, 23 March 2018. Interviews will take place on Tuesday, 17 April.


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