Murray Hall Community Trust (MHCT) is a voluntary organisation and registered charity. Established in 1994, it is one of the leading health and wellbeing charities in Sandwell, the Black Country and Birmingham.
Murray Hall invites applications for an:
IAPT Wellbeing Hub Customer Service Administrator
Scale 3 (£15,725 – £16,830)
18 hours per week
Contract – Maternity Cover potentially up to March 2019.
The Wellbeing Hub is a single point of referral into different primary care mental health services and wellbeing pathway which includes self-help material, group work and individual talking and listening services, which will improve confidence, wellbeing and emotional health. These services are available for anyone aged over 16 years living in Sandwell or registered with a Sandwell GP practice.
The Hub is looking to appoint an experienced Customer Service Administrator to join an exceptionally busy and demanding service. You will support the IAPT Wellbeing Hub in fulfilling its role as a team, offering an efficient and effective service to both professionals and members of the public.
Your main responsibility will involve receiving referrals by telephone, email or fax from either professional agencies or directly from service users, processing all referrals and accurately entering data on to specific systems and capturing monitoring information as well as undertaking customer satisfaction surveys.
The successful candidate will be proficient in all areas of Microsoft office and will have experience of dealing professionally with a large volume of calls, sometimes from distressed individuals, ideally within a Primary Mental Health setting. It is also imperative that you have excellent communication skills and can easily converse at all levels, whilst accurately noting referral details.
MHCT is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment.
What’s in it for you?
As well as a competitive salary, you will receive additional benefits of:
28 Days annual leave + 8 days’ bank holiday (pro rata for part time employees)
Auto-enrolment into a workplace pension scheme
24/7 access to Employee Assistance Programme
To apply please submit a completed up to date CV with a supporting statement, evidencing how you meet the service specification criteria to firstname.lastname@example.org
The closing date for applications is Friday, 30 March. Interviews will take place on Wednesday, 11 April 2018.
For an informal discussion please contact Louise Perkins, Wellbeing Co-ordinator, on 0121 531 4710