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Transforming Communities Together seeks BAME Trustee

Are you interested in creating change in your community? Does your faith create a strong desire for social action and tackling injustice? Transforming Communities Together (TCT) seeks to support people and communities to thrive and flourish and is looking to recruit a trustee from within the BAME Communities.

Transforming Communities Together was formed in 2014, as a joint venture between a local church and a national Christian charity. The organisation works across the four Black Country boroughs, as well as the whole of Staffordshire and northern Shropshire.

Their mission is to partner with others, seeking the common good. They work for justice as people of hope, so that communities may flourish and those who are vulnerable, isolated, and disadvantaged might enjoy life in its fullness.

Transforming Communities Together’s goal is to empower churches and other faith groups, individuals, groups and communities to respond effectively to the issues of poverty and social justice that they encounter.

This ethos begins with staff, volunteers, and trustees, who seek to support and nurture all team members to fulfil their vocations to reach out and make a difference.

The staff team at TCT is diverse with BAME communities well represented, but they would also like to improve the diversity of the Board of Trustees.

If you have skills and experience that could help develop TCT’s work, please get in touch with the CEO (David Primrose – or call 07975 644044) for an informal chat.

There is more information on TCT’s current work and impact at


Top 10 Digital Tools Every Charity Should Have

Charity Digital News has listed the 10 digital tools that no charity can do without, with one for each of the topic areas we cover, including fundraising, service delivery and operations.

Digital is now more integral than ever to charity operations, with a wealth of tools available to help them be more efficient.

But more can be done. The 2020 Charity Digital Skills Report found that two thirds of charity representatives believe their leaders lack or need to improve on their digital skills.

To help we have taken each of our ten key topic areas and listed one vital tool from each of them.

The ten topic areas are: finance, marketing & communications, leadership & skills, operations & efficiency, data & analytics, fundraising, risk & compliance, service delivery, tech for good, and ethics.

CRM System
Managing relationships with donors is vital for the smooth running of a charity. A robust CRM system is crucial to achieving this.

This key data and analytics tool helps to bring together all a charity’s relationships in one place and ensure they are being approached in a way that suits them. A CRM system helps to analyse data about supporters and explore ways they can give more money and more regularly to a charity’s cause.

Typically, CRM systems offer benefits such as donor segmentation for more targeted communications, better management of fundraising campaigns and fast and accurate reporting on the impact of campaigns and activities.

Among CRM products designed specifically to help charities is Nonprofit Cloud, which offers real time measurement and artificial intelligence (AI) insights into donors.

An alternative is the cloud-based Microsoft Dynamics 365, which has a range of functions such as tracking fundraising goals and automating supporter communications.

To read the full Charity Digital News article click here.

Source: Charity Digital News

Risk Insight: Risk Assessments for Local Community Organisations

As many local councils, charities and not-for-profit organisations begin to re-open their indoor and outdoor facilities, there is an increasing emphasis on decisions being made based on local risks. A risk assessment can help with the decision-making process, ensuring that risks have been identified and appropriate mitigating actions have been taken.

We have produced a risk insight to help you consider how to manage risks associated with Covid-19, as well as conventional work and service-related risks. The risk insight details each step of the risk management process, explains what information you should make publicly available and provides a list of useful resources.

Click here to download Risk Insight: Risk assessments for local community organisations

Please note that this intended to provide generic guidance only, to help you identify what may need to be considered when completing risk assessments for your local community organisation. Please continue to refer to all government, regulatory and legislative guidance to ensure your organisation’s continued compliance with regulatory obligations.

Click here to download Zurich’s Risk Insight – Risk assessments for local community organisations.

Source: Zurich

From Response to Recovery: Fundraising Strategy and COVID-19


Institute of Fundraising have been working with THINK Consulting Solutions to put together an important new resource.

From Response to Recovery: Fundraising strategy and Covid-19 takes you through the key strategic questions and issues which face so many charities, providing you with tips, insight, and ideas about how to tackle the tough decisions ahead. Topics covered include strategic planning; brilliant fundraising basics; digital; people; and culture, innovation and behaviours.

This guide is an essential starting point for conversations with trustees, chief executives, and your fundraising teams. While the answers and approaches will be different for each organisation, we hope that having a resource that helps you initiate conversations and guides you through some of the key discussions ahead will be extremely beneficial.

Designed to complement our existing guidance on fundraising and coronavirus, read From Response to Recovery: fundraising strategy and Covid-19 and use it to support your fundraising strategy – click here to download the report..

Source: Institute of Fundraising

Covid-19 has Pushed Charities to Embrace Digital

Covid-19 has accelerated a digital evolution with the charity sector, according to a report published today.

The 2020 Charity Digital Skills Report provides insights into how UK charities have adapted to Covid-19.

Between March and May, the authors heard from 429 charity professionals about how they are using digital and what this means for trends around skills, governance, leadership and strategy across the sector.

This year’s report finds that the pandemic is the biggest cause of digital disruption in the sector this year. Covid-19 has pushed charities to “embrace digital with the aim of staying relevant, helping more people, developing new ways of working, fundraising and delivering service offerings”.

Before Covid-19, 30% felt that a lack of understanding and buy-in for digital from trustees was one of their biggest internal barriers. For those responding post-Covid-19, this had decreased to 15% of respondents.

Post-Covid-19 is defined as 20 March 2020 onwards, as that was when the government announced the closure of schools and shops.

More than half of charities do not have a digital strategy
The report finds that just over half of the charities that responded, 51%, still do not have a digital strategy. However, 39% have an organisational strategy that includes digital, or a digital strategy, and it’s a priority for them.

Half of the charities cited lack of funding as the biggest barrier they face to digital progress, and 48% of respondents said that their charities have not accessed any digital funding over the last year.

Most charities, 66%, rate their board’s digital skills as low or having room for improvement, down 2% from 2019. Only 4% are investing in digital training for trustees, down from 7% last year.

Baroness Barran, minister for civil society, said: “The annual Charity Digital Skills report continues to provide invaluable insights into the sector’s evolving uptake and engagement with the opportunities that digital provides – something that nearly all of us have experienced recently. Coronavirus has fundamentally transformed charities’ daily operations and the need to offer digital alternatives for everything from services to fundraising, which has proven important now, more than ever.

“Over the last few months, charities and wider civil society have worked tirelessly in their efforts to support vulnerable people and communities, and the sector has proven to be one of our greatest strengths. Boosting digital skills and capability will be central in bolstering the resilience of the sector through recovery as civil society continues to play a vital role in helping tackle the challenges and opportunities that lie ahead.”

Read the full Civil Society article by clicking here.

Source: Civil Society

UK Community Foundations Appoints Interim CEO

UK Community Foundations is delighted to announce that Rosemary Macdonald, CEO of Wiltshire Community Foundation, has been appointed as Interim CEO of UKCF. Rosemary will be replacing Fabian French who, after 5 years in post, is standing down in April.

Rosemary has been seconded for a 6-month period from Wiltshire CF and will be starting work on 2nd March to allow a good handover period with the departing CEO. Rosemary served 6 years on the Board of UKCF until 2018, and during that period was Vice Chair for 3 years and Chair of the Membership Committee for 3 years.

Rosemary Macdonald said: ‘I am delighted to have the opportunity to take on this exciting new position. I am committed to the wider success of the whole Community Foundation network, of which I have been part of for 12 years.’

Jerome Booth, Chair of UKCF said: ‘We are very fortunate to have Rosemary joining us as interim CEO. She brings enormous experience of our network as well as a passion for the work of Community Foundations.’

On Fabian French’s departure, Jerome Booth said: ‘The Board is sorry to see Fabian go. He leaves UK Community Foundations financially much stronger than when he joined, with a diverse and sustainable income. The Board is grateful for his leadership at an important and challenging time in the network’s development, and thanks him for his considerable contribution to both UKCF and the wider Community Foundation movement.’

Source: UK Community Foundations

Black Country Healthcare NHS Foundation Trust Governor nominations are open!

Do you want to be involved in helping us shape the future of our services?

Are you 16 years or over and live in either Sandwell, Walsall, Dudley or Birmingham and the wider West Midlands? If so, why not nominate yourself to become a governor of Black Country Healthcare NHS Foundation Trust (BCHFT) and be an advocate for what matters the most for people of the Black Country with regards to mental health, learning disability and children’s services.

The governor role is very rewarding and it gives you the opportunity to:

  • Make a difference and have a positive contribution to the work of our Trust
  • Help us shape the future of our services and ensure that our patients and carers get the best possible care
  • Support and help continually achieve the Trust’s vision of: ‘Together we can achieve healthier, happier lives for everyone’,
  • Represent your own views and experiences that will have a positive impact on our Trust
  • Be an advocate for what matters the most to our communities, and share these with our Board of Directors
  • Be updated on the Trust’s performance and developments, as well as seek performance assurance from our Board of Directors
  • Act as an ambassador for your area of expertise or interest group
  • Attend and support the planning of member engagement events
  • Help build our membership community to ensure that it is representative of the communities we serve

To be a governor, all you need to have is enthusiasm and commitment for the role and an interest in your local NHS services. Whilst the role of the governor is a voluntary one, you will receive on-going training and support to give you the confidence and skills as well as the right knowledge to enable you to take on this important role.

If this is an opportunity that you have been looking for, don’t delay in submitting your application online at

Closing date for nominations is 5pm on Monday 6 July 2020

You can find out more about the governor role by getting in touch with Erica Pearce in BCHFT membership office on 0121 612 8061 or email

Charity Commission Issues Insolvency Advice

Charities in financial distress will have access to new rules on insolvency, which have been rushed through parliament in the last month.

The Charity Commission has issued guidance reminding charities that the Corporate Insolvency and Governance Act, which was passed into law on Friday and aims to address financial problems caused by the coronavirus pandemic, will apply to voluntary organisations as well as private companies.

New rules The new rules include giving charities the right to apply for more time to avoid debt enforcement action, and limits the rights of contractors to terminate supply agreements with charities. The Act also temporarily suspends some provisions in order to reduce the risk that trustees are personally liable during the crisis, and places restrictions on winding up petitions where a charity cannot pay its bills as a result of the pandemic. It also introduces new procedures to help viable charities restructure if they are struggling with debt.

Charities under pressure The sector could lose £12.4bn in income over the year as a result of coronavirus, according to estimates by the Institute of Fundraising. The Small Charities Coalition has previously warned that several dozen small charities faced going out of business because of the impact of the coronavirus. –

Source: Civil Society News

The Albion Foundation seeks Trustees

The Albion Foundation is recruiting Trustees to join the Board. They have a number of exciting opportunities for suitably qualified and experienced candidates with specific areas of expertise to include wellbeing, promoting active lifestyles, impact and performance and equality and diversity.

The Foundation requests that applications are made by submitting a covering letter alongside a CV, by clicking “Apply for this job” to complete your details and online equality questionnaire.

Click here to see the full advert.

Applications close at 5 pm on Friday, 5th June.

5 Tips for Increasing Customer Retention with Email Marketing

It’s harder than ever to win over new customers, so now is the perfect time to focus on keeping the ones you already have. Email marketers, let’s make customer retention your number one priority.

Even during less challenging times, it can cost up to 16x more to acquire a new customer than retain a current one. Retention consists of many moving pieces, channels, and metrics, but overall it boils down to one main goal: increasing engagement and deepening your customers’ connection to your brand.

Email is your most powerful marketing channel and one of the best ways to strengthen your bonds with customers—and now, when customer acquisition is slowing down, those relationships are more valuable than ever. So let’s run through five top ways you can lean on email to keep customers.

The article takes you through these five tips:

  1. Audit your automated emails
  2. Build your segmentation based on customer activity
  3. When you can’t use email to win their business, use it to win their hearts
  4. Leave on a good note
  5. Think about how to bring lapsed customers back when the time comes

1. Audit your automated emails

Take a look through the copy and tone of your automated messaging to make sure it matches the tone of the current times and speaks to your existing customers. This is also a good time to evaluate your current customer journey and every outgoing campaign through the eyes of an existing customer to see if you can provide any extra support or thoughtful touches via email.

Here are some customer-first examples of emails that could take your nurtures to the next level.

Thank you and appreciation emails

With a thought to over-cluttering inboxes, a well-timed and executed thank you note can go a long way, particularly post purchase. You can also use this opportunity to point out additional resources, highlight support contacts, or offer a discount on the next purchase.

To read the full article click here.

Source: Litmus blog

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