There are lots of important elements to excellent care and first impressions really count.
Sandwell and West Birmingham NHS Hospital Trust (SWBH) are undertaking a Maternity 15 Steps Challenge. The Challenge will take place from 9.30 am to 2.30 pm, on Tuesday, 25 February, at City Hospital, Dudley Road, B18 7QH.
The 15 Steps Challenge Teams will visit wards and other service user areas and take note of their first impressions.
Lunch, refreshments and free parking will be provided for those supporting the Challenge. A gift card will be given as a thank you for taking part.
If you would like to take part in the 15 steps Challenge please email Qurat Ulain at firstname.lastname@example.org or telephone: 0121 507 5209.