Charity Digital News examine how the last few months of remote working have brought charity service delivery in line with people’s wider experience of digital services – and how the pandemic will shape the future of charity service delivery.
The last few months have seen many charities rapidly digitise their services in order to survive. Initially, these changes were born out of necessity. Faced with an unprecedented lockdown, charities had to move service delivery, fundraising and other operations online – with many small charities taking the first steps on their digital journey.
But several months down the line, most of these changes look like they are here to stay. Charities have been able to increase their reach and their impact – with virtual events and digital service delivery removing barriers to accessibility and helping organisations expand their base beyond their immediate geographic areas.
Much of this change has been driven by remote working. What has been thrust upon the sector as a short-term necessity has begun to look like a long-term solution. The flexibility of remote working offers benefits for both charity workers and service users.
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Source: Charity Digital News